The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
By Unknown Author.
Description
Advance praise for The Nordstrom Way "Nobody does it better than Nordstrom. And this is the first thorough, close-up look at its service secrets. A real winner."— Tom Peters President The Tom Peters Group "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for."— David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service....
ISBN(s)
9780471584964
